What is Continuous Improvement?
In 2005, Christie Clinic began its journey into Continuous Improvement by applying “lean” principles to healthcare. Lean methodology, first rooted in the Toyota Production System, works to eliminate wasteful steps in processes and ensure that every step adds value to the customer. The result: the best quality product at the lowest price. When applied to healthcare, lean becomes a transformative way to improve quality and safety outcomes for our patients while decreasing healthcare costs.
At Christie Clinic, we are achieving a culture of transformation a co-creative nature that aligns with the organizational “True North” of People, Quality, Growth, Efficiency and Value. Our principle based Leadership System* focuses on engaging our front line team members with the autonomy to identify wasteful processes and experiment with ideas to address them. Team member ideas are organized on departmental Huddle Boards that the teams gather around daily to discuss wins, losses, and new improvement ideas. At Christie Clinic, we do not view improvement as one rapid event at a time, but as a daily rhythm in the everyday schedule of the Clinic. We are working towards achieving our organizational vision of “Creating a Healthy Community” by providing the best quality healthcare to our patients through the work of continuous improvement. When the improvement work we are doing at Christie Clinic is applied industry wide, the healthcare industry can see true reform.
*The Leadership System was designed by Mike Martyn and SISU consulting group.