Health Information Services

When asked to be relocated, the Health Information Services team was challenged with designing a space that supported the flow of their work, minimized steps (process and people) and supported them with the achievement of their goals, they pulled in the CI team to support their problem solving efforts.  With the support of CI, they used cut outs (to scale) of their desks, furniture and equipment to design a space that has helped them yield several great results, including: -300% increase over their goal for scanning new physicians’ paper charts into the Electronic Medical Record -Increased their turnaround time of scanned documents within 24 hours to 88% -An achievement of 99.7% accuracy for scanned records